LEADING THROUGH COMPLEXITY IN HEALTHCARE
June 13th @ 5:00 pm, UBC Robson Square

We invite you to join current MHA students in hearing from our incredible panel of healthcare leaders as they reflect on their journeys, experiences and perspectives on leading through complexity during change and uncertainty in healthcare. 

Event Details

Date: Friday, June 13, 2025

Time: 5:00 pm to 6:00 pm (light reception to follow)

Format: In-person

Cost: Free

 Location: Classroom 400/420, UBC Robson Square, 800 Robson St., Vancouver, B.C.

Registration: RSVP HERE by June 02nd, 2025

Registration QR Code:

Speakers

Honourable Josie Osborne

Minister of Health, British Columbia

Josie Osborne was first elected as the MLA for Mid-Island-Pacific Rim in 2020. 

Josie was appointed the Minister of Health in November 2024. She previously served as Minister of Municipal Affairs, Minister of Land, Water and Resource Stewardship and Minister Responsible for Fisheries, and most recently as Minister of Energy, Mines and Low Carbon Innovation. 

Josie grew up on Vancouver Island and has lived in Tofino for over 20 years, first moving there to work as a fisheries biologist for the Nuu-chah-nulth Tribal Council and later as executive director of an environmental education non-profit organization. 

She was the Mayor of Tofino from 2013-2020, and also served as Chair and Vice-Chair for the Alberni Clayoquot Regional District. Josie also chaired the Alberni-Clayoquot Regional Hospital District for four years and sat on the Alberni-Clayoquot Health Network for six years. During her time in local government, Josie chaired the Tofino Housing Corporation and was a strong proponent for active transportation and regional transit. She has served as Chair of the Board for the Island Coastal Economic Trust, and in 2017, she was appointed by the BC Minister of Environment and Climate Change to the BC Clean Growth and Climate Action Advisory Council. 

Fiona Dalton

President & Chief Executive Officer, Providence Healthcare 

Fiona Dalton became President and Chief Executive Officer of Providence Health Care on April 23, 2018. 

Fiona holds a BA Honours in Human Sciences from The Queen’s College, Oxford University. She received an Honorary Degree of Doctor of Science from the University of Southampton in 2017. 

Fiona has amassed over 27 years of increasingly senior health care experience, distinguishing herself as a values-based leader, cultivating ethical and progressive organizational cultures that put patients and residents first. Under her previous leadership as the CEO of University Hospital Southampton NHS (National Health Service) Foundation Trust in the United Kingdom, the NHS’s Care Quality Commission ranked the hospital as “Good” overall and “Outstanding” in the “Well Led” category. 

Fiona is passionate about improving patient outcomes and organizational performance by focusing on improving quality, safety, staff wellness, staff engagement, and fiscal and environmental stewardship. She is an ardent champion of enabling and spreading research and innovation, from idea formulation to pilot implementation to scaled-up commercialization, that have positive real-world impacts. 

Fiona’s diverse health care experience, her commitment to Truth & Reconciliation with Indigenous People, her emphasis on collaboration, innovation, organizational culture, performance excellence, and her focus on staff/physician engagement and patient involvement are leading Providence in helping to transform health care for all people living in B.C.

Moderator

Jennifer Duff, RN, MHA, MBA 

Chief Operating Officer, BC Mental Health and Substance Use Services 

Provincial Health Services Authority (PHSA) 

 Adjunct Professor, Master of Health Administration Program, School of Population and Public Health, UBC 

Jen Duff is a University of British Columbia MHA alumni (2007). Her career spans 22 years in the health industry working clinically, clinical operations, change management, corporate leadership and project management. Her experience spans across acute and community health, local and provincial governments, community not-for-profits, the Forensic Psychiatric Commission, correctional facilities and both private and public sectors.  Presently, Jen holds the role of Chief Operating Officer (COO) for BC Mental Health & Substance Use Services (BCMHSUS) at the Provincial Health Services Authority. 

Jen was named Business in Vancouver’s (BIV) Top 40 under 40 and was awarded the Canadian College of Health Leaders Young Leader award while holding progressively expansive roles in health. Prior to the role of COO at BCMHSUS, she held roles at Vancouver Coastal Health Authority as Regional Director for Mental Health & Substance Use, Regional Director for Maternal Child Health and worked at the Ministry of Health collaborating with the Ministry of Mental Health and Addictions and Overdose Emergency Response Centre to implement injectable opioid agonist treatment provincially. Jen has worked in various clinical operational leadership roles in mental health, maternity and neonatal intensive care, and surgery. 

A lifelong learner, Jen is passionate about improving our health system and ensuring its sustainability now and into the future. Jen is a Certified Health Executive with the Canadian College of Health Leaders and additionally completed an Executive Master of Business Administration at Simon Fraser University including the Americas program completing academic semesters at the FIA University (Sao Paulo, Brazil),  ITAM, Instituto Tecnológico Autónomo de México, (Mexico), and the Vanderbilt Owen Graduate School of Management in Nashville, Tennessee.